This is a story of a golden lesson in web design. When CHN Foundation came for Looking’s help, they had recently refreshed their brand and went from a flash-based website to an HTML5 site, and they were looking for help with a redesign. Knowing the redesign was maybe a year in, we did what anyone would. We hit the grindstone. We could make the website better! We did user-studies, interviewed different members within the organization, found out who the user will be, what information they will want, etc. User scenarios were drafted and tested, until a website came into resolution. Design. Build. Launch. Pat on back. However when they came to us 1.5 years later for further development, anxiety set it. Dream client, dream project (first time) = great. Dream client, redesign-too-soon = concern. What did we miss the first time around? Keep reading… Product Management: Dan Hanasono Give CHN Foundation a platform to build community, not just inform. See this page.CHN Foundation Website
Project Overview
Credits
Designers: Grace Hutchison, Alex Patalano, and Bryan Deras (initial redesign), Nicole Bella (current redesign)
Developers: Will Carter III (initial rebuild) & Brian Shim (current rebuild)
Client
Agency
Deliverables
Goal
Results
Discovery
Observations & Hypothesis
Iterations
Terminus