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Thrive Market Feature

Project Overview

Thrive Market is an online retailer of healthy, non-GMO food and lifestyle products that are available on a membership-basis at discounted prices. Their humble mission statement is to “make healthy food accessible for all.”

As the final project of Product School, both company and product opportunities were explored with findings presented to the class for evaluation. Final projects were completed along with 40+ hours of in-class lecture, group exercises, interviews, and grooming on Product Management.

Below is an overview of four main stages of the project, concluding with a demo.

Denouement

Since the conclusion of this project, Thrive Market released a small feature to their online ordering product called “Autoship.” While “Autoship” does not include the ability to schedule when orders would be placed, its presence is affirmation that it was a worthwhile feature to develop.

Discovery

In a class with an accelerated 8-week cirriculum, the first two weeks were dedicated to self-exploration and discovery. The first step was to decide on a company with enough infrastructure to warrant proper product management within an industry that was of our choosing. Having worked in-and-around the food industry most of my professional life, I decided upon Thrive Market. I was specifically looking for a company with efforts in making social impact. Thrive Market’s mission statement, triple-bottom line ethos, and their “Thrive Gives” service made for a great qualifier.

Initial user research involved mainly interviewing friends to qualify food product lines. Was this food healthy? One example, a favorite exercise supplement brand was mentioned, Vega, of which Thrive Market carries in full. Other research was done on competing food and food delivery companies to get a better understanding of market positioning.

sample business competition sample competition comparison
An example of research simplified, an exploration of market competition and advantages over each archetype.

Observations & Hypothesis

With a growing customer base that includes users in areas without easy access to a health food store, food co-op, or buying club, various personas were explored in similar locale.

sample draft of an early persona
Sample persona created for analysis and cx perspective

Both a business model canvas and a value proposition canvas were created as part of a process to identify feature opportunities. A feature was discovered that would allow existing customers to schedule reoccuring orders based on a rotating calendar order date with a flexible shipping location. This feature would allow customers to help budget purchases for free shipping of staple items. It would also allow more utility, with travelling users able to ship food to various locations. The feature was titled “Schedule Basket.”

sample business model canvas for Thrive Market sample value proposition canvas
Sample business model canvas and value proposition canvas for a Thrive Market feature

Iterations

Personas were recreated at least three times to give clarity and understanding to a target customer and user. Personas were reviewed both by class instructor as well as friends for feedback.

Part of the refinement process involved signing up for a trial membership, and using the existing product to search for customer experience opportunities. There existed a “shopping list” which was a dynamic list of previous orders, however setting up reorders involved a single click reorder (which did not allow customization), or a piece-meal experience of adding items into the cart while inputting correct quantities.

Early feature ideas involved adding a simple wishlist, however with a mission statement to increase healthy food accessibility, and kano model comparisons, the wishlist seemed to be a bigger delighter for customers who weren’t focused on savings.

Terminus

Demo

Using a mix of Sketch and Principle, the following feature demonstration was created to show the value of the “Schedule Basket.” In presentation, a live demo was created, below is a screen-grab video that encapsulates the idea. The feature is demonstrated when the user story flips to wireframes.

Conclusions

My goal for this project was to incorporate learnings from Product School into a feature from research through computational design that could be presented with clarity. A go to market plan was created, and while the feature was not built and tested, the demo was well received.

Thanks to Siddharth Nirmal for letting me know about Thrive Market. On a side not, I leave the class a paying member where I shop for organic staple savings while giving to a family in need. Their organic crunchy peanut butter is amahzing and rightfully, currently on back-order.

If you are curious about trying out Thrive Market, then be sure to refer me as a friend here to save 15% on membership. If you are from Thrive Market, and are reading this, please, let’s grab a cup of coffee. Drop me a line.

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